User Guides
For Individual Users
This is for users who are accessing courses
For Lead Organisers & Team Leaders
FAQ & Troubleshooting
This is course users only - if you have issues with lead organiser or team leader please go to the page listed above
Verification message
Verification Required
this is 2FA to protect your data, an email will be sent immediately, if you do not receive an email
- ensure you have used correct email & password – if not sure on the login screen you can hit “Lost your password” and reset
- Check your junk folder for verification email
- PLEASE CONTACT YOUR IT DEPARTMENT – due to IT in place the email may be blocked and IT need to allow it through
Not receiving Verification email
Verification Required
this is 2FA to protect your data, an email will be sent immediately, if you do not receive an email
- Ensure you have used correct email & password – if not sure on the login screen you can hit “Lost your password” and reset
- Check your junk folder for verification email
- PLEASE CONTACT YOUR IT DEPARTMENT – due to IT in place the email may be blocked and IT need to allow it through
How To change password
How to change password
when logged into account page navigate down to account details and change password
and save changes
How to access my course?
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Access to this site has been temporary limited by the site owner
this message indicates that you or someone on your IP address has tried to login with the incorrect password >5 times. this will result in 4 hour lockout.